Policies

Welcome to Voural. Please review our policies to ensure a smooth shopping experience. By using our website and purchasing our products, you agree to the following terms.

1. Shipping Policy

We offer worldwide shipping with estimated delivery times as follows:

• Norway: 3-5 business days

• Europe: 5-10 business days

• International: 10-15 business days
  All orders are processed within 1-2 business days. Customers will receive a tracking number upon shipment. Shipping costs are calculated at checkout.

2. Returns & Exchanges
If you are not satisfied with your purchase, you may return or exchange items within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy
Refunds are processed within 5-7 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method. Shipping costs are non-refundable.

4. Sustainability & Ethical Practices
We are committed to sustainable and ethical production. Our materials are responsibly sourced, and we work with manufacturers that ensure fair wages and safe working conditions.

5. Privacy Policy
We value your privacy. Personal information collected through our website is used only to process orders and improve customer experience. We do not sell or share personal data with third parties. Our website uses secure payment gateways to protect your information.

6. Terms of Service
By purchasing from Voural, you agree to comply with our policies. We reserve the right to update these policies at any time. Customers are encouraged to review them periodically.

If you have any questions, feel free to contact us at team@voural.com

Thank you for supporting Voural.